National e-Governance Service Delivery Assessment 2021 Report

National e-Governance Service Delivery Assessment 2021 Report

News: The second edition of the National e-Governance Service Delivery Assessment 2021 was released recently.

About:
• Constituted in 2019 by the Department of Administrative Reforms & Public Grievances (DARPG).
• It is a biennial study that assesses States, Union Territories (UTs), and focuses on Central Ministries on the effectiveness of e-Governance service delivery.
• NeSDA 2021 covers services across seven sectors – Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors.

Key Highlights:
• Among the North-East and Hill States, Meghalaya and Nagaland are the leading State Portals with an overall compliance of more than 90% across all assessment parameters.
• Among Union Territories, Jammu & Kashmir ranked the highest with an overall compliance of nearly 90%.
• Among the Remaining States, Kerala, Odisha, Tamil Nadu, Punjab, Karnataka and Uttar Pradesh had a compliance of more than 85%.
• Amongst all the States and UTs, Kerala had the highest overall compliance score.

Ranking of Central Ministries:
• Among the focused Central Ministries, Home Affairs, Rural Development, Education, and Environment, Forest & Climate Change are the leading Ministry Portals with an overall compliance of more than 80% across all assessment parameters.
• The Ministry Portal of Home Affairs had the highest overall compliance score.
• The Central Public Procurement Portal, Digital Police Portal, and Bhavishya Portal are the leading Ministry Services Portals with an overall compliance of more than 85% across all assessment parameters.