Emotional Intelligence

Emotional Intelligence

What is Emotional Intelligence?
 Emotional Intelligence (EI) is the ability to identify and understand one’s own emotions and those of others, harness and apply them to tasks and regulate and manage them.
 The term was coined by two researchers – Peter Salovey and John Mayer but got popular from Dan Goleman’s book.

What are the components of EI?

Components of EI

o Self Awareness

o Empathy

o Self Regulation

o Social Skills

o Motivation

How can EI be developed in human beings?
Self-Awareness – Being self-aware, being conscious of one’s abilities will allow an individual to know his/her strengths and weaknesses. This will help in overcoming difficult situations.

Stress management – When an individual can manage stress he will be able to comfortably face strong or unpleasant emotions and better respond to his feelings. Practicing meditation, living in the moment can be ways to manage stress.

Taking Responsibility - Take responsibility for one’s actions is a part of emotional intelligence. One must develop courage to accept his/her deeds. This enables a person to better accept his/her faults and work upon them ultimately
leading to emotional intelligence.

Developing Empathy - Having empathy is critical to understand and manage emotions of other people. It will help us analyze better what other person is going through, their perspectives. This will facilitate communication and collaboration.

Ability to Adapt - People should be able to adapt to changing circumstances. This can be achieved by training to manage different situations. Ability to understand and manage their emotions and of those around them help emotionally intelligent leaders to navigate through difficult circumstances.

How does EI help in making Ethical decisions?

Informed decision making - Emotions help make informed decisions by allowing the decision maker to anticipate the positive and negative emotional consequences of a particular decision on the decision maker and on others. For example, PM Narendra Modi recently cited about his decision to not fall to pressure of Western nations/Pharma companies and rather relied on helping India’s pharma companies to manufacture vaccines in India. Made in India vaccines – Covishiled/Covaxin helped fight pandemic.

Conflict Resolution - Emotional Intelligence help individuals in resolving conflict effectively. It enables the person to analyze impact of his/her decisions on other stakeholders. For example, Sardar Vallabhbhai Patel’s role during integration of princely states into Indian union especially his communication with Nizam of Hyderabad is finest example of EI.

Objectivity - Emotionally Intelligent person make objective decisions based on accumulated wisdom and understanding with time. For example, when Chanakya faced humiliation in the court of Dhanananda, he managed the insult calmly, planning his defeat through Chadra Gupta Maurya.

Moral Decisions - Ability to regulate emotion helps a decision maker monitor his/her own emotional state, and serves
to inform about whether a particular decision feels good or bad.

 Being emotionally intelligent can help in diverse field. As much as it is applicable to Civil servants in administration, it can be equally important for sportsperson, army officials, students, parents and even corporates in businesses. 

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