Interactive Voice Response System

Context: Recently, voters have been receiving Interactive Voice Response System (IVRS) calls daily, and there is a growing demand for the Election Commission of India (ECI) to initiate an inquiry into how the service providers of various telecom firms shared our mobile phone numbers with political parties.

These calls break the law outlined in the Telecom Regulatory Authority of India (TRAI) Act, 1997. Every day, countless voters are bothered by these IVRS calls. The Election Commission of India (ECI) needs to act fast to safeguard voters\' privacy and maintain a fair election process.

Interactive Voice Response System (IVRS)	Political Campaigns and IVRS
Definition	Usage during Elections
An automated telephony technology enabling computer-human interaction through voice and DTMF tones input via a keypad	Political parties utilize IVRS to connect with voters
Common Usage	Communication
Used in call centers for managing large call volumes and offering callers self-service options.	Voters receive pre-recorded messages from candidates or party leaders.
Benefits	Message Content
Improved customer service - Reduced wait times - Lower operational costs for businesses	Messages may urge voters to vote or highlight campaign promises.
Integration	Variability
Modern IVRS can integrate with various networks, including public switched telephone networks (PSTN) and voice over IP (VoIP).	Messages can be informative or persuasive based on the party\'s strategy
Support for Applications
Supports multiple applications written in VoiceXML.

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