Interactive Voice Response System

Interactive Voice Response System

Context: Recently, voters have been receiving Interactive Voice Response System (IVRS) calls daily, and there is a growing demand for the Election Commission of India (ECI) to initiate an inquiry into how the service providers of various telecom firms shared our mobile phone numbers with political parties.

These calls break the law outlined in the Telecom Regulatory Authority of India (TRAI) Act, 1997. Every day, countless voters are bothered by these IVRS calls. The Election Commission of India (ECI) needs to act fast to safeguard voters\' privacy and maintain a fair election process.

Interactive Voice Response System (IVRS)

Political Campaigns and IVRS

DefinitionUsage during Elections
An automated telephony technology enabling computer-human
interaction through voice and DTMF tones input via a keypad
Political parties utilize IVRS to connect
with voters
Common UsageCommunication
Used in call centers for managing large call volumes and offering
callers self-service options. 
Voters receive pre-recorded messages
from candidates or party leaders.
BenefitsMessage Content
Improved customer service - Reduced wait times - Lower
operational costs for businesses
Messages may urge voters to vote or
highlight campaign promises.
Modern IVRS can integrate with various networks, including
public switched telephone networks (PSTN) and voice over IP
Messages can be informative or
persuasive based on the party\'s strategy
Support for Applications 
Supports multiple applications written in VoiceXML. 


DICS Branches

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DICS Ahmedabad


(Head Office)

Address : 506, 3rd EYE THREE (III), Opp. Induben Khakhrawala, Girish Cold Drink Cross Road, CG Road, Navrangpura, Ahmedabad, 380009.

Mobile : 8469231587 / 9586028957

Telephone : 079-40098991



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New Delhi(In Association with Edge IAS)

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Mobile : 9104830862 / 9104830865