Privacy Policy

At Delhi Institute for Civil Services (DICS), we respect and value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://dics.co/ or engage with our educational services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to improve your learning experience and provide better service:

• Personal Information: Name, email address, contact number, and other details you provide when you fill out inquiry forms, register for classes, or subscribe to newsletters.
• Non-Personal Information: Browser type, device details, operating system, and referring website URLs. This data helps us analyze website performance and optimize user experience.
• Cookies and Tracking Technologies: We use cookies, pixels, and analytics tools (like Google Analytics) to understand how visitors interact with our website.

2. How We Use the Collected Information

Your data helps us provide a seamless, personalized experience. We may use your information for the following purposes:

• To respond to your inquiries and process enrollment requests.
• To send you updates about new batches, workshops, or webinars (only if you’ve opted in).
• To enhance website functionality and improve our educational content.
• To fulfill legal and regulatory obligations.
• To protect against fraud, unauthorized access, or misuse of our systems.

3. Use of Cookies

Cookies are small text files stored on your device to enhance user experience. We use cookies for:

• Keeping track of website traffic and popular pages.
• Understanding visitor behavior and preferences.
• Improving page loading speed and site functionality.

You can manage or delete cookies through your browser settings. Disabling cookies may affect some features of our website.

4. Data Storage and Security

Your privacy and data protection are our top priorities. We implement strong administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Although we strive for complete security, no digital platform can guarantee absolute data safety.

5. Sharing of Information

We do not sell, rent, or trade user information to third parties. We may share limited information only in the following cases:

• With trusted service providers who assist in website operation, email communication, or analytics, under confidentiality agreements.
• To comply with legal obligations, such as court orders or government regulations.
• To protect our rights, property, or the safety of our users and institution.

6. Third-Party Links

Our website may contain links to external websites for additional information or resources. Please note that once you leave our website, we do not control or assume responsibility for the privacy policies or practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Email Communication

By providing your email address, you consent to receive communication from DICS regarding course updates, academic information, and events. You may unsubscribe from these communications at any time by following the link in our emails or contacting us directly.

8. Your Data Rights

Under applicable data protection laws, you have certain rights regarding your personal data, including:

• The right to access the information we hold about you.
• The right to correct inaccuracies or update personal details.
• The right to request deletion of your data (where legally permissible).
• The right to withdraw consent for marketing communications.

To exercise any of these rights, please contact us at dics.upsc@gmail.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymized.

10. Policy for Children

Our website and courses are intended for individuals preparing for UPSC and related exams. We do not knowingly collect data from children under 16 years of age. If you believe your child has provided personal information to us, please contact us immediately, and we will remove the data.

11. SMS Text Messaging

By using the services of DELHI INSTITUTE OF CIVIL SERVICES (DICS) through its mobile application and website, you expressly consent to receive communications from the Company via SMS, text messages, RCS services, WhatsApp, email, phone calls, and other electronic means. These communications may include service updates, transactional messages, promotional content, and other necessary notifications. You acknowledge that such communications may be sent via automated systems and agree that your consent is not conditional upon any purchase. You may opt out of non-essential communications at any time by following the prescribed opt-out mechanism provided in the application or website. However, essential transactional messages and security notifications shall continue as part of the service. By continuing to use our platform, you confirm that the contact details provided by you are accurate and that you accept the terms of this consent.

12. Updates to This Privacy Policy

DICS reserves the right to revise or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or feedback about our Privacy Policy or data protection practices, please contact us using the details below:

Delhi Institute for Civil Services (DICS)
506, 3rd Eye Three, Opp. Induben Khakhrawala,
Chimanlal Girdharlal Rd, Navrangpura, Ahmedabad, Gujarat 380009
Email: dics.upsc@gmail.com
Phone: +91 95860 28957
Website: https://dics.co/