SWAGAT initiative

SWAGAT initiative

News: PM Modi will address the 20th anniversary of the State Wide Attention on Grievances (SWAGAT) in Gujarat today via video conferencing.

What is SWAGAT?
 The scheme was started by PM Modi in April 2003 when he was the Chief Minister of Gujarat
 It was started to bridge the gap between citizens and the government by using technology to resolve their day-to-day grievances in a quick, and timebound manner.
 Over 94 per cent of the grievances in the past twenty years have been solved through the programme.

How did it work?
 In this system, PM Modi on every fourth Thursday of the month at 3 pm would let applicants come face to face with him with their complaints, and the solution was found on the spot.
 The main idea behind this system was to bring all stakeholders on the same platform.
 The primary focus has been on the quality of outcomes and qualitative resolution of complaints.
 In 2008, Taluka SWAGAT and the District SWAGAT were launched to provide an efficient medium at grassroot level to resolve the issues.

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